Commercial Property Claims Handler

Job title: Commercial Property Claims Handler

Location: Warwickshire

PURPOSE OF ROLE

We’re working with a well-established insurance broker to recruit a Claims Handler to manage a range of commercial claims. The role focuses on delivering efficient, accurate claims handling and maintaining strong client relationships throughout the process.

RESPONSIBILITIES

• Handle claims across multiple lines, including Property, Motor/Fleet, EL, and PL
• Act as the main point of contact for clients during the claims lifecycle
• Liaise with insurers, loss adjusters, and suppliers to secure fair settlements
• Process claims within delegated authority, escalating complex cases as needed
• Maintain accurate claims records and documentation
• Support internal reviews, audits, and insurer meetings

DAY-TO-DAY

• Manage a portfolio of open claims, ensuring timely updates and resolution
• Communicate regularly with clients, insurers, and stakeholders
• Review claim reports, estimates, and supporting documents
• Keep internal systems and diaries up to date
• Attend team meetings and contribute to process improvements

EXPERIENCE

• Previous experience in handling property or commercial claims is essential
• Familiarity with delegated authority limits
• Exposure to other commercial lines or specialist claims would be desirable
• Experience supporting audit or compliance processes is a plus

SKILLS

• Clear communicator with strong negotiation ability
• Able to interpret policy wordings and explain outcomes to clients
• Organised, detail-oriented, and able to manage multiple claims
• Confident using claims systems and Microsoft Office
• Client-focused with a proactive, problem-solving approach
• Works well in a team and supports knowledge-sharing

If you have the relevant experience or know someone that does please contact me now on 07458162842 or email us at admin@lawesgroup.co.uk

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