Area Manager Southwest

Job Description

Area Operations Manager

Reports To: Head of Operations

Purpose:

To provide SOHO Coffee shops Ltd with implementation, monitoring and review of a retail operation that maximises net retail profit.

Principal Accountabilities

• Development of net profit across the entire store’s operation.
• Driving sales and controlling cost across all stores using weekly and monthly P&L’s and agreed commercial targets.
• Recruit, develop, and train our team to make positive impact in all areas.
• Responsible for maximising each store’s relationships with centre managers and influential neighbours to the gain of sales and net profit.
• Maintain and sponsor a positive and respectful company culture to build motivated teams and faithful individuals at all levels.
• Develop and maintain a strong customer service culture as a point of difference on the high street.
• Take a leading role in building positive sales management with the store teams – coaching and empowering everyone.
• Review & audit Food Safety regulations in all locations. Drive and review actions to improve.
• Review & audit operational standards, cash controls, margins, & GP in all locations. Drive and review actions to improve.
• Ensure the correct response to the production of the weekly trading information and the monthly management accounts. Drive and review actions to improve.
• Audit and review Health & Safety compliance.
• Audit and review Fire Safety compliance.
• Oversee & guide disciplinary process, to ensure legal compliance and protect company reputation.

Key Skills & Experience

• Evidence of leadership and management skills.
• 2 years’ experience in a similar role – multi‑site management in food retail is a prerequisite.
• Excellent communication skills – good control of English language; able to communicate well both orally and in writing. Confident presentation skills.
• Commercial – must be able to demonstrate a commercial aptitude – be able to read a budget; demonstrate experience in target delivery; demonstrate a thorough level of understanding of the term gross profit and what factors affect the achievement of gross profit.
• Good IT skills. Able to utilise Microsoft Outlook, Excel, Word, and PowerPoint.
• Aptitude for developing and implementing business strategies.
• Full driving licence.

Compensation: To be discussed

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