Network Systems Support Engineer
Responsible for supporting the MUFG EMEA data network and all related networking components, including firewalls and network infrastructure.
Key Responsibilities
- Take ownership of network‑related incidents and troubleshoot from first alert to resolution, ensuring effective customer‑facing communication with users, team members, internal teams and vendors.
- Maintain and create a comprehensive set of network data diagrams and documentation.
- Conduct project activities to specific time‑lines and deliver network data project tasks and objectives assigned to the team.
- Assist with the support and maintenance of all NSS duties including data, security and infrastructure.
- Work according to the MUFG shift plan to cover support and project delivery after office hours, on‑call and weekend working when required.
Shift Pattern
- Normal office hours Monday – Friday
- Participation in a shift pattern to cover support and project delivery (2 in 6 shifts).
- Early shift starts at 7:00 am; late shift ends at 6:00 pm.
- Occasional bank holiday working as per business requirements.
- Weekend working as per business requirements.
Skills And Experience
- Understanding of ISO layers, IP addressing and subnetting.
- Experience with Layer 3 path control, IPv4 redistribution, EIGRP, OSPF, BGP and Layer 2 switching.
- Knowledge of Cisco NX‑OS, IOS, ACI, ISE, Meraki and VLANs.
- Experience with firewalls – Palo Alto, CheckPoint and Cisco ASA.
- Experience with F5 BigIP, Tetration and network performance monitoring.
- Ability to troubleshoot multi‑protocol systems and manage Cisco routing and switching.
- Strong network security background.
Personal Requirements
- Excellent communication and interpersonal skills.
- Ability to handle pressure during outages and systematically resolve issues.
- Excellent problem‑solving skills.
- Results‑driven with a strong sense of accountability.
- Proactive and motivated approach.
- Ability to operate with urgency and prioritise work.
- Structured and logical work approach.
- Attention to detail and accuracy.
- Ability to perform well in a pressurised environment.
- Effective conflict management skills.
- Capability to manage large workloads and tight deadlines.
- Ability to communicate complex technical concepts to non‑technical persons at all levels.
We are open to considering flexible working requests in line with organisational requirements.
Equality, Diversity and Inclusion
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and heard. We support principles of equality, diversity and inclusion in recruitment and employment, oppose all forms of discrimination on grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership. Recruitment decisions are made in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and obligations under the law.
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