ICT Technical Support Engineer

IT Managed Services Support Engineer – Level 2 Location: Belfast Job Type: Full-time Salary: £30,000 to £38,000 REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer – Level 2 and embark on a journey to help companies navigate their digital transformation. This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises. Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Provide second-line out-of-hours support for specific systems and services in emergencies. Participate in site-wide projects that support changing business and IT requirements. Required Skills & Qualifications: Previous experience in an onsite IT support role. Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration. Experience with Microsoft Exchange, Office 365, and SharePoint. Familiarity with AV and Backup Products. Benefits: Competitive salary and benefits package. Opportunities for professional growth and learning new skills. To apply for the IT Managed Services Support Engineer – Level 2 position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Skills: level 2 support it support technical support 2nd line support…