support worker

Company: Snap Inc.
Apply for the support worker
Location: Hemel Hempstead
Job Description:

About the Client

It is our pleasure to introduce Lucy, who is now 15 years old. She lives in the Hemel Hempstead area with her mum, dad, and younger brother. Snap is so happy to be working again with Lucy to find another fabulous support worker to join her small team. Lucy is a happy, caring, and outgoing young teenager now, who loves playing, doing her hair and nails, arts and crafts, and has found joy in therapeutic horse riding. Lucy sustained a brain injury before she turned three, which means she finds learning more difficult and gets tired easily. She does not always recognise danger, so she needs help to stay safe. Lucy is great at hiding how hard things can be for her, so she needs support to plan her day, stay focused and help her recognise when she needs rest. She is soon beginning another exciting year at school.

The Role at a Glance

There is a clear and supportive care plan in place for Lucy, covering her early morning routine, after‑school activities, and weekly therapy appointments. Lucy can get herself up and dressed with gentle prompts and is usually ready to leave for school just before 8:00 am. After drop‑off, the support worker has time to tidy up Lucy‑related items and complete notes for handover. Lucy attends therapeutic horse‑riding once a week, speech therapy, occupational therapy and physiotherapy too. The support worker will accompany her to some therapy appointments and help with conducting some activities. Additionally, there is one afternoon where it would be hugely beneficial for Lucy to choose and enjoy fun local activities. She likes to go to Starbucks and eat sushi!

This Job Would Suit

Lucy has come on leaps and bounds over the past few years, overcoming both small and big obstacles with her own determination and the support of the amazing professionals in her team and her other support worker. She works hard to keep up with her peers and is constantly learning subtle daily cues, which means she benefits from gentle, positive support. This role is all about facilitating Lucy’s growth, promoting her independence and supporting her overall development.

Why You’ll Love This Role

Excellent onboarding, online training, and ongoing supervision. A truly rewarding role, working alongside a supportive and welcoming family. And it goes without saying, the best part of this job will be Lucy!

Recruitment Process

This vacancy is being managed through Snap Care’s Shortlist Service. We will review all applications and verify that the essential criteria are met before passing suitable CVs and contact details to our client/case manager, who will continue the recruitment process directly. By applying, you consent to your details being shared with our client. Please note: Unfortunately, we are unable to provide sponsorship for any of our vacancies. If a specific gender is required, this is a genuine occupational requirement under paragraph 1, Schedule 9 of the Equality Act 2010.

Key Details

  • Driving Requirements: Yes, and happy to use your own vehicle for work purposes. Costs for business insurance covered and mileage 0.45 p/mile
  • Essential: Experience working within a small home care team environment/family home. Experience supporting under 16s with additional needs. Excellent command of English language, driver with own car, female applicants only.
  • Desirable: Experience working with young people with a brain injury, a recent graduate or someone completing study within therapy (OT, Physio, SaLT, Music, Play)
  • Start Date: ASAP
  • Days & Hours: Monday to Friday, 6:30 am‑7:00 am to 10:00/10:30 am, plus one to two after‑school shifts per week from 1:30 pm‑5:30 pm (days to be mutually agreed). Additional hours include Fridays, 6:00 am‑5:00 pm, and 2‑3 Saturdays per month, 8:00 am‑1:00 pm. School holidays: Flexible daytime hours for two days per week, to be mutually agreed.

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Posted: June 18th, 2026