Call Agent

Call Agent – Band 2

Adult Mental Health Services

Based at the Caludon Centre.

Adult Mental Health Services is looking for an enthusiastic and self‑motivated person to join our team.

We operate 24 hour, 7 days a week, 365 days per year including Bank Holidays, Christmas and New Year.

Responsibilities

• Cover calls, referrals and administration for the Adult Mental Health Front Door and Crisis Resolution & Home Treatment Team.
• Handle calls, process referrals and maintain administration for the Adult Mental Health Front Door.
• Process all referrals sent to secondary care mental health services.
• Adhere to procedures and processes within service timescales while working in a busy and demanding environment.

Qualifications

• GCSE level education.
• Good telephone manner, high level communication skills and attention to detail.
• Organisational skills, able to work independently and as part of a team.
• Good keyboard and IT skills, experience of Word processing, Excel data entry and email.

Benefits

• Generous annual leave entitlement which increases during your time with us.
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in‑house counselling service, external helpline and more.
• Staff networks and support groups.

To apply, please apply online. Applications are automatically forwarded to the recruitment team from the website.

For more information about this role, please see the attached support information.

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