IT Service Desk Coordinator (Hybrid) – Proactive Support

Guardian Jobs is seeking an IT Service Desk Coordinator to provide first-line IT support. This hybrid role will involve diagnosing issues, managing service requests, and maintaining communication with users. Ideal candidates should have a strong interest in IT and relevant customer service skills.

The position requires a proactive approach, with responsibilities including monitoring ticket queues and supporting performance metrics, while striving to achieve an ITIL Foundation certification.

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