Department Manager

Position Summary

Department Manager – Full‑Time – London. The role reports to the Store Manager and is responsible for driving sales and overseeing the day‑to‑day operations of the store. The manager ensures a high‑standard customer service and deputises for the Manager and Assistant Manager when required.

Responsibilities

• Personally drive sales, offer exceptional customer service and build a personal client list.
• Manage and lead the sales team to achieve sales targets.
• Show exemplary service techniques to lead the team in excellence of service.
• Deputise for the Manager and Assistant Managers in all aspects of their role.
• Understand the entire running of Store Operations and have a working knowledge of all processes and procedures.
• Support the Senior Management team in training to ensure all staff have relevant industry knowledge and product expertise.
• Maintain constant awareness of security issues at all times.
• Identify opportunities and initiatives to continually improve performance and communicate them to the Store Manager.
• Ensure the store image aligns with business standards through floor walks, floorplans, stock replenishment and VM guidelines compliance.
• Maintain workplace safety and provide a healthy environment for staff and customers.

Qualifications

• Good knowledge and comprehensive understanding of the processes, procedures, and systems used in assigned tasks; acquired through job‑related training and experience; operates within a defined role with some autonomy.
• Understanding of how the team integrates and collaborates with other teams to achieve department objectives.
• Provides on‑the‑job training and support for new team members; allocates resources, coordinates tasks, reports on quality and progress, and acts as coach/mentor.
• Understands procedures, evaluates and selects appropriate alternatives, and monitors own work against agreed deadlines; responsible for checking quality and accuracy, producing routine reports and documents from templates, and performing activities in structured environments.
• Directly impacts customer experience and team performance through quality tasks or services provided.
• Good verbal and written communication skills with colleagues and customers.

Benefits

• 28 days holiday (including bank holidays)
• 40 hours per week
• Holiday trading (Buy or sell 3 days)
• Birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (weddings and babies)
• Pension with company contributions
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more.

Employment is conditional upon having the legal right to work in the UK for the role offered.

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