Resident Liaison Officer

PiLON, a member of the United Infrastructure Group, is seeking an experienced Resident Liaison Officer to support planned maintenance and refurbishment projects in the social housing sector.

Working Conditions

Salary: Up to £30,000 gross per annum plus a car allowance.

Contract type: Full‑time. Location: Kingston upon Thames.

Subject to a satisfactory Disclosure and Barring Service (DBS) check.

Responsibilities

• Communicate with residents to organise property visits.
• Regularly visit residents’ homes to conduct property surveys and establish required refurbishment work.
• Act as the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty.
• Collaborate with the site team to ensure refurbishment work is performed on agreed timelines.
• Handle complaints patiently and efficiently.
• Keep project trackers updated in line with the programme of works.

Qualifications & Skills

• Valid driving licence and access to own vehicle (essential).
• Customer‑focused mindset.
• Comfortable using Microsoft Office and IT systems.
• Strong problem‑solving and complaint‑handling skills.
• Excellent verbal and written communication.
• Reliable, punctual, and well‑organised.
• Ability to prioritise, multitask, and adapt to changing deadlines.
• Desirable: Health & Safety Awareness.
• Desirable: First Aid qualification.

Benefits

• 23 days of holiday per year, excluding bank holidays (additional days with length of service).
• Up to £2,000 reward for successful recommendations as part of our referral scheme.
• Significant savings on daily shopping through our benefits portal.
• Welcoming office, snacks, beverages, friendly colleagues, and team socials throughout the year.
• Supportive culture and a great team with exceptional talent and experience.
• Trained Mental Health First Aider support.
• Annual training budget for personal and professional development.

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