Customer Success Manager
Location: LondonSalary: £50,000 – £60,000Job Type: Permanent
Overview
We are recruiting on behalf of a global leader in building performance management & optimisation across the built environment sector for a Customer Success Manager. This is a highly visible, customer-facing role responsible for owning customer relationships end-to-end and acting as the Account Lead across multiple stakeholders and internal teams.
You will manage and grow a portfolio of strategic customer accounts for a Building Optimisation Platform – a technology‑led solution helping customers improve building performance, sustainability outcomes, energy efficiency, and asset optimisation.
Key Responsibilities
- Act as the primary point of contact for major commercial real estate, infrastructure, and corporate clients.
- Manage approximately 3 to 5 strategic accounts generating £1m-£1.5m in annual revenue.
- Lead quarterly business reviews and executive‑level customer meetings.
- Drive contract renewals, retention, upselling, and cross‑selling opportunities.
- Present building performance, sustainability, and operational insights to clients.
- Coordinate delivery, technical, and analytics teams to ensure customer success.
- Manage customer onboarding and adoption programmes.
- Represent the voice of the customer internally and support service improvements.
- Travel regularly across the UK and Europe to maintain strong client relationships.
Ideal Candidate
- 3-7+ years’ experience in Customer Success, Strategic/Key Account Management, or Client Services.
- Proven track record of managing and growing high‑value customer relationships.
- Strong commercial acumen with experience driving renewals, retention, upselling, and cross‑selling opportunities.
- Excellent stakeholder management, presentation, and communication skills.
- Ability to coordinate multiple internal teams while maintaining ownership of customer outcomes.
- Experience within commercial real estate, sustainability, energy management, PropTech, building technology, or related sectors.
- Strong data and reporting mindset, with the ability to communicate insights and value to customers.
- Technical credibility is advantageous but not essential where strong customer‑facing commercial skills are demonstrated.
- Comfortable with regular UK and European travel.
What’s on Offer
- Competitive salary package.
- Opportunity to join a rapidly growing PropTech and sustainability business.
- Manage strategic customer relationships and directly influence account growth.
- Travel across the UK and Europe while building relationships with major customers.
- Be part of a business focused on sustainability, building performance, energy optimisation, and net‑zero initiatives.
- Hybrid working environment with ambitious growth plans.
Benefits
- 25 days annual leave plus Christmas closure.
- Private healthcare.
- Cycle to Work Scheme.
- NEST Pension Scheme.
Why Apply?
This is an excellent opportunity to join a fast‑growing PropTech and sustainability business, managing strategic customer relationships and contributing directly to the growth of an innovative Building Optimisation Platform. The role offers strong career development opportunities within a dynamic, customer‑focused environment.
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