Role Overview
We are seeking a Student Support & Learner Engagement Manager to support student success through the effective use of the University’s Student Support System and Learner Engagement Analytics (LEA), within the Student Experience Directorate. You will be the functional lead for engagement systems and data, ensuring consistent use across faculties and professional services. Working closely with academic staff, IT and student‑facing teams, you will analyse engagement data, identify risks and trends, and support timely, coordinated student interventions. A key element of the role is supporting the embedding of systems, processes and ways of working by developing guidance, delivering training and supporting colleagues to use insight effectively. Over time, the role will focus on optimisation, continuous improvement and business‑as‑usual support. You will also contribute to clear, student‑centred communications about engagement monitoring and support.
Key Responsibilities
- Lead the engagement systems and data functions, ensuring consistent use across faculties and professional services.
- Analyse engagement data, identify risks and trends, and support timely, coordinated student interventions.
- Develop guidance, deliver training and support colleagues to use engagement insights effectively.
- Focus on optimisation, continuous improvement and business‑as‑usual support over time.
Qualifications and Experience
- Degree level education or equivalent relevant experience in student support or higher education administration.
- Experience working with systems and data to inform service delivery.
- Experience using student records, engagement analytics or CRM‑style systems.
- Understanding of student engagement, retention and support.
- Strong analytical skills and the ability to communicate insights clearly.
- Experience working collaboratively with academic and professional services teams.
Skills and Competencies
Effective communication, strong organisational and project management skills, and an understanding of GDPR and ethical data use.
Context
The role sits within the Student Experience Directorate at Queen Mary University of London, bringing together services that support students throughout their studies and working closely with Faculties to deliver an inclusive, joined‑up student experience.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro‑rated for part‑time/fixed‑term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work‑life balance and family‑friendly, inclusive employment policies, campus facilities and flexible working arrangements.
Equality and Diversity
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.
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