Head of Partnership Performance
About IWG
IWG is the world’s largest provider of flexible workspace, with more than 5,000 locations across 120 + countries. We bring together leading brands such as Regus, Spaces, HQ and Signature, as well as digital marketplace platforms such as Instant Offices, Easy Offices and Coworker. For over 35 years, we’ve enabled organisations of every size—from start-ups and scale-ups to 83% of the Fortune 500—to work more productively, flexibly and sustainably.
Our purpose is simple: help everyone have a great day at work—while protecting people and the planet. We offer carbon-neutral workplaces worldwide and are moving forward to achieving Net Zero emissions.
In 2025, IWG delivered record system‑wide revenue of $4.5B driven by rapid expansion of our capital‑light partnership model. We set a record with over 1,000 new centre deals signed and nearly 800 openings. We are accelerating toward our long‑term ambition of 30,000 centres worldwide.
Join us – www.iwgplc.com
Job Purpose
The Head of Partner Management is the regional senior leader for partner management. They will champion partner success and drive partner account growth. Working closely with cross functional teams, regional and local leadership to enable partner success and account growth in the region, the Head of Partner Management will play a key role in shaping the partner experience in their region.
Key Responsibilities
- Overall accountability for strong partner relationships, responsible for excellent partner experiences and satisfaction.
- Manage a team of partner managers, ensuring that the partner’s experience is optimized.
- Define existing partner account growth strategy for the region, working closely with the Growth VP to implement plans.
- Act as the champion and voice of partner success within IWG.
- Identify opportunities to improve the Partnership program, IWG system and processes.
KPI’s
- NCO Performance (Opening >30% Occupancy).
- Trading Performance (Monthly Occupancy Growth +5%).
- Partner NPS (Establish Baseline and Maintain NPS Above Base Trendline).
- Account Growth (Establish Growth Targets per Region for Partner Accounts).
Required Qualifications, Experience, Behaviours
- Excellent relationship and account management skills.
- Ability to establish and build effective senior level relationships and to work collaboratively with others (Partners, Internal Stakeholders) to set and achieve goals.
- Outstanding analytical skills and able to work under pressure.
- Ability to define a strategy, and direct team and resources to achieve targets.
- Ability to analyse and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues.
- Ability to communicate clearly and effectively in different forms and with different audiences.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Skilled in interacting effectively under difficult circumstances and tight deadlines to drive results.
- Resilient, able to deal with ambiguity
What we can do for you
You are reading the right advert if you are looking for:
- A fun, challenging, and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic career progression opportunities.
- Access to a comprehensive selection of flexible, personalised workplace benefits that support your mental, physical, and financial wellbeing.
Recruitment process
Our recruitment process is transparent and objective, because we care about your experience with us. We will respond to you within a few days to let you know if you are moving to the interview stage. This usually starts with a 30 minute conversation with our Global Recruitment Team, giving you the chance to learn more about us and the job. If we both feel there’s a good fit and connection, you will progress through one or two further stages, depending on the level of the position. IWG is proud to be recognised as a Leading Employer, every year since 2022.
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