Housing Support and Solutions Assistant
Permanent
Grade A – £24,796 – £28,142
Consultation grade – subject to formal evaluation under the Equal Pay Programme
Working 36.50 hours per week
Homelessness is a great place to work where you can make a positive difference to people lives by directing enquiries to the right teams. The successful candidates will be required to be flexible in their working and have good communication and organisational skills. This is a challenging role in a highly pressured environment at a time of significant change. The role is hybrid, with an expectation to work from the Council’s offices or co-locating with partner agencies and working from home.
This role’s key function is to support the day-to-day operation of the Housing Solution & Support Case Worker Service. This role holds responsibility for a number of administrative tasks, including monitoring external mailboxes, web requests and referrals into the service.
You will also be responsible for raising finance requests for approval, managing databases, and supporting service managers as required. The role will require you to work with a range of IT systems.
Qualifications
- Great communication skills, verbal and written.
- Great organisational skills and ability to manage multiple competing priorities.
- Attention to detail and ability to work with high levels of accuracy.
- Confidence in the use of systems and databases.
- Knowledge of working within social housing and homelessness is helpful but not required; training will be provided for those with experience in another social or person facing field.
Equal Opportunity
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Resourcing@birmingham.gov.uk
Quoting reference 4048
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Job Description and Person Specification
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