Customer service advisor 5298444

We have full-time and part-time roles available. Part-time roles are 15‑25 hours per week, with shifts ending at 5:00 pm. There are currently no alternative shift options.

Training will take place in Devizes; we do not currently offer virtual training. Candidates must live within a sensible commuting distance to Devizes.

Key Responsibilities

• Resolve customer queries and find practical solutions.
• Book appointments and support customers with self‑service options.
• Take ownership of customer cases from start to finish.
• Deliver a positive experience, even in challenging situations.
• Use judgement, empathy, and problem‑solving skills to make things happen.

Some customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

Desired Skills & Qualifications

• Experience in a customer service environment and confidence handling customer enquiries.
• Confident communicator and great listener.
• Calm under pressure and resilient.
• Empathetic and customer‑focused.
• Comfortable managing a high volume of customer interactions.
• Skilled at multitasking across multiple systems.
• Confident in using IT systems, including Microsoft Office applications.
• Motivated to take ownership and find solutions.
• Perform well in a hybrid environment.

Reference: 5298444

Equal Opportunities Employer

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