PROPERTY TEAM MANAGER
Rendall & Rittner • £Competitive, aligned to experience • Hybrid (2 days on-site, SE3)
ROLE OVERVIEW
We need a Property Team Manager who can lead a team of six and take responsibility for the day to day management and performance of a Large and complex residential development.
You’ll be the person your team turns to for guidance, support and direction, and the person clients and residents trust to keep things running smoothly. This is a hands on role: two days a week you’ll be on-site in SE3, visible and active. As well as leading your team, you’ll oversee the operational, financial and compliance standards and help develop the people around you.
ROLE EXPECTATIONS
This is a leadership role that combines hands on portfolio oversight with genuine people management. You’ll need to be a strong people manager, someone who sets clear expectations, develops their team and resolves issues confidently, as well as a confident communicator with clients, residents and stakeholders at all levels.
You will be expected to interpret and apply company policies and legislation consistently, keep standards high across the team, and maintain a proactive approach to identifying and resolving operational issues before they escalat.
You will lead by example, setting the tone on professionalism, client service and continuous improvement.
WHAT SUCCESS LOOKS LIKE
You’ll be successful in this role if:
- Your team of six is well managed and supported and consistently meeting their obligations
- Clients receive excellent service and trust you as their primary point of escalation
- Budgets, accounts and arrears are controlled and transparent across the portfolio
- Health and safety compliance is maintained across all developments
- Team members are developing, with proper training records kept and performance managed effectively
HOW YOU’LL SPEND MOST OF YOUR TIME
Most weeks, you’ll be:
- Leading and developing a team of six, from Team Administrators to Senior Property Managers
- On site two days a week in SE3, overseeing operations, inspections and site standards
- Overseeing day-to-day operations, maintenance and inspections across the portfolio
- Attending client Board meetings, AGMs and Directors’ meetings
- Overseeing budgets, year end accounts, quarterly statements and financial forecasts
- Managing arrears and credit control procedures to meet agreed targets
- Assisting with project management of major internal and external works
- Liaising with local councils, government bodies and other stakeholders as required
- Ensuring H&S regulations and risk assessment recommendations are implemented across the team
- Mentoring staff on client meeting procedures, property management best practice and legislation
You’ll work from home, with twice weekly site visits as required, trusted to manage your time and priorities effectively.
WHO THIS ROLE IS FOR
This role suits someone who:
- Is a strong people manager with proven experience leading teams in the block management industry
- Is a confident communicator, equally at ease with clients, residents, leaseholders and their own team
- Is hands on and comfortable being a visible presence on-site
- Takes a methodical, organised approach to managing workloads, priorities and performance
- Has strong knowledge of leasehold legislation, RICS and ARMA guidelines
- Take pride in delivering consistently high standards of service
EXPERIENCE THAT HELPS
- Previous managerial experience in the block management industry
- MTPI membership or AssocRICS (or working towards)
- Strong working knowledge of the Landlord and Tenant Act, RICS and ARMA guidelines
- Experience preparing and overseeing complex financial reports, budgets and works schedules
- Demonstrated ability to interpret legislation and provide consistent, well‑reasoned advice
- Excellent verbal, written and IT skills
WHAT WE OFFER
- Competitive salary, aligned to experience
- Discretionary bonus
- Home-based working with portfolio travel
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance and enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme and employee assistance programme
- Discounts across travel, retail, fitness and entertainment
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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