Credit Controller

Overview

As a Credit Controller, you will be responsible for effectively managing and controlling customer debt whilst delivering excellent customer service. Acting as the main point of contact for customer account queries.

Responsibilities

• Managing account reconciliations, customer portals and EDI integrations
• Reviewing new and existing customer accounts for creditworthiness and recommending appropriate credit limits and payment terms
• Managing and collecting outstanding debt, prioritising accounts to maximise cash flow whilst minimising risk exposure
• Resolving invoice and payment queries promptly and efficiently
• Producing and distributing customer statements and overdue payment reminders
• Preparing and circulating weekly and ad hoc reports relating to credit holds, stopped accounts and outstanding debt
• Proactively managing new customer accounts and high value invoices
• Building effective relationships with customers and internal teams
• Preparing month‑end consolidated invoices
• Escalating significant issues and concerns where necessary

Qualifications

• Previous experience in Credit Control, Accounts Receivable or a similar finance role
• Strong communication and relationship‑building skills
• Excellent attention to detail and organisational abilities
• Experience managing customer accounts and debt collection processes
• Good problem‑solving skills and the ability to resolve queries efficiently
• Strong IT skills, including experience using finance systems and Microsoft Office
• The ability to prioritise workload and work effectively in a fast‑paced environment

Compensation & Benefits

• Competitive salary of 28,500 – 29,870 per annum
• Monday to Friday working hours
• Office‑based role in Poole
• Opportunity to join a well‑established and growing business
• Temporary to permanent opportunity

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