Branch Manager – Manchester
Location: Manchester BranchReports to: Chief Operating OfficerSalary: £45,000 per annum + performance bonus (£50,000-£52,000 OTE)Hours: Full-time, permanent
The Opportunity
SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Branch Manager for their Manchester branch.
This is a hands‑on operational leadership role responsible for the commercial and operational performance of the branch. The successful candidate will lead a team of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, and revenue growth.
This is not a desk‑based management position. The Branch Manager will be highly visible within the branch, spending significant time coaching colleagues, observing client interactions, reviewing performance, and ensuring operational excellence across the business.
The role is ideally suited to an experienced people leader who thrives in a target‑driven environment and enjoys taking ownership of both branch performance and team development.
Key Responsibilities
Leadership & Performance Management
- Lead, motivate, and develop a team of Legal Advisors and Administrators.
- Drive a high‑performance culture through coaching, accountability, and regular performance reviews.
- Conduct one‑to‑one meetings, performance discussions, and structured development plans.
- Manage underperformance effectively, implementing improvement plans where required.
- Support recruitment, onboarding, and ongoing development of team members.
Commercial & Operational Performance
- Take ownership of branch revenue, productivity, profitability, and key performance indicators.
- Monitor performance data and implement actions to improve branch results.
- Drive improvements in conversion rates, advisor productivity, customer satisfaction, and overall branch performance.
- Identify opportunities to increase local market presence, client engagement, and referral activity.
- Ensure the branch consistently delivers against operational and commercial objectives.
Client Experience & Quality
- Ensure clients receive a professional, compliant, and high‑quality service throughout their journey.
- Maintain oversight of branch workflows and operational processes.
- Drive a right‑first‑time culture focused on quality, efficiency, and client satisfaction.
- Respond appropriately to escalated client concerns and feedback.
Compliance & Governance
- Ensure all branch activities are delivered in line with regulatory requirements and internal standards.
- Maintain strong controls around compliance, data protection, and quality assurance.
- Support audit readiness and continuous improvement initiatives.
Community Presence
- Act as an ambassador for the branch within the local community.
- Support local networking, referral‑building, and community engagement activities.
- Help strengthen the branch’s profile and reputation within the Manchester area.
Candidate Profile
We are seeking an experienced people leader who can demonstrate:
- Current team management responsibility.
- Success leading teams in a target‑driven or performance‑focused environment.
- Strong coaching, leadership, and performance management skills.
- Experience driving operational improvement through data and observation.
- Commercial awareness and the ability to influence branch profitability and growth.
- A hands‑on leadership style with a strong branch presence.
- Excellent communication, organisation, and stakeholder management skills.
Legal qualifications are not required. Our client is seeking a proven operational leader with the ability to deliver results through effective people management, accountability, and commercial awareness.
Reward & Benefits
- £45,000 basic salary.
- Performance bonus (£50,000-£52,000 OTE).
- Statutory benefits.
- Professional development and career progression opportunities.
- The opportunity to join a growing legal services organisation with ambitious plans for future growth.
Location & Working Pattern
This role is based primarily at the Manchester branch.
Daily branch presence is essential. Standard branch hours are Monday to Friday; however, flexibility may be required to support branch performance, local initiatives, client demand, and community engagement activities.
#J-18808-Ljbffr…