Service Advisor – Nissan/Mazda Cribbs Causeway

Patchway, Bristol£27,000 basic salary (OTE up to £34,000)

About the Role

As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You’ll play a key role in ensuring a seamless experience from initial enquiry through to completion, delivering clear communication and excellent service throughout.

Key Responsibilities

• Act as the main point of contact for customers, providing a friendly and professional service
• Book vehicles for servicing, maintenance, and repair work
• Liaise with the workshop team to ensure work is completed efficiently
• Explain required repairs and costs in a clear, customer-friendly way
• Manage job cards, invoicing, and general administrative duties
• Keep accurate customer and vehicle records
• Recommend additional services and products where appropriate
• Maintain strong organisation and attention to detail at all times

What We’re Looking For

• Previous experience in a customer service or automotive role (Service Advisor experience desirable)
• Strong communication skills with the ability to simplify technical information
• Excellent organisational and multitasking abilitiesi>
• Confident using IT systems
• A proactive, customer-first attitude
• High attention to detail
• Full UK driving licence (essential)

Working Hours

• Monday to Friday
• Saturdays on a rota

What’s in it for You

• £27,000 basic salary with realistic OTE up to £34,000
• 22 days holiday plus bank holidays (increasing with service)
• Company pension scheme
• Employee discount schemes
• Wellbeing support services
• Health benefits including eye care and seasonal vaccinations

Additional Information

• Applicants must have the right to work in the UK
• Driving licence checks will be completed as part of the recruitment process
• Unfortunately, visa sponsorship is not available

If you’re passionate about customer service and looking to build a career within the automotive industry, apply today with Brook Street!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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