Credit Controller

If you’re a detail-driven finance professional with a background in Legal Credit Control, this is a role where your expertise will genuinely shape how a high-profile organisation manages its working capital.

Our client is a globally recognised law firm operating across the world’s major financial centres and growth markets. They are looking for a Credit Controller to join their Finance team in London, working within a close-knit Revenue Department on a permanent, full-time basis.

What you’ll be doing

• Developing a thorough understanding of individual clients’ billing and payment processes to ensure invoices are produced, submitted, and collected with minimal delays or queries
• Ensuring invoices are raised accurately and within agreed Service Level Agreements, escalating issues promptly where needed
• Maintaining regular direct contact with clients via telephone and email regarding outstanding invoices, and keeping accurate records across internal systems
• Chasing overdue debt professionally and engaging with clients to resolve payment issues efficiently
• Collaborating with Revenue Controllers and fee-earners to manage large or complex client accounts, including overdue balances
• Building and maintaining strong client relationships to support smoother and faster debt resolution
• Identifying debt risks and escalating appropriately to management and Revenue Heads of Practice
• Allocating cash, CHAPS, and BACS payments in coordination with the Banking team, eBilling function, and fee-earners
• Monitoring external client portals to oversee the full bill-to-payment lifecycle
• Running and analysing debt reports, providing weekly commentary on key debts and producing monthly debtor reports for the London office
• Attending quarterly Group Review meetings to discuss debt provisions and contributing to recommendations on provisions or write-offs
• Managing Withholding Tax compliance, including certification, and consulting with tax specialists where required
• Supporting the Revenue Department with ad hoc WIP, billing, and debtor reporting as needed

What we’re looking for

• Solid experience in credit control, revenue management, or a closely related finance role within a law firm.
• Competent IT skills, including confident use of Microsoft Word, Excel, and Outlook
• Strong organisational skills with the ability to prioritise effectively and consistently meet deadlines
• Excellent written and verbal communication skills, with the confidence to engage stakeholders at all levels
• High attention to detail and a commitment to accuracy across all outputs
• The ability to manage competing demands calmly and effectively in a fast-moving, sometimes pressured environment
• A proactive, hands‑on approach with the initiative to identify and resolve issues without being prompted
• Experience using Aderant Expert (please note: training will be provided for the right candidate)
• Previous exposure to external client billing portals
• Experience producing debtor reporting and contributing to management reporting cycles

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