Casual Passenger Assistants
Ref: 151721-3
Salary: £13.05 per hour plus 12.07% holiday premium, plus benefits
Hours per week: Casual
Swindon Borough Council invites you to join the Travel Service as a Casual Passenger Assistant. The team is based within Education, supporting individuals with Special Educational Needs and/or Disabilities (SEND).
Your next role
Passenger Assistants are responsible for the direct supervision of Children & Young People (CYP) travelling on SEND Transport, ensuring their safety, safeguarding and well‑being during the journey.
For an in‑depth insight into the role, view the Day in the Life of one of our experienced team members.
About you
You will build rapport and maintain relationships with passengers and their parents or carers. A patient, calm disposition and emotional resilience in difficult situations are essential. Flexibility to cover routes on short notice, depending on service needs, is required.
You will receive on‑the‑job training including basic paediatric first aid, behaviour management and safeguarding training. Additional specialist training may be provided (e.g., Autism Awareness, specific medical needs training).
Experience working in an educational setting is desirable but not essential.
Qualifications
Fluency in the English language is required (Part 7 of the Immigration Act). The role will be subject to an Enhanced DBS check.
Your next package
Refer to the Rewards and Benefits offer for further details.
An employee will enjoy a diverse environment, encouraging creativity and innovation while supporting ongoing personal development and a flexible work-life balance.
Next Steps
Please read the role profile available in the documents section. To submit an application, select Quick Apply. Potential applicants are encouraged to apply even if they do not meet 100% of the requirements; we value individual experience, skills and passion.
For further information, contact Roger Haworth, SEND & Mainstream Travel Manager at rhaworth@swindon.gov.uk, or Mae Harding, SEND and Mainstream Travel Team Leader at mharding@swindon.gov.uk.
We will be interviewing successful candidates throughout the campaign and reserve the right to close early; therefore early applications are encouraged.
If you are experiencing technical issues submitting your application, please email resourcing@swindon.gov.uk.
Closing date: 7th July 2026
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