Job Title
Leisure Attendant
Job Description
We’re looking for a Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis, ensuring it provides excellent customer services and ensuring the safety of staff and customers. The Leisure Attendant will carry out daily tasks that can range from lifeguarding, general running of reception, membership administration, dealing with customers’ questions, cleaning, and first aid.
Responsibilities
- The Leisure Officer (LO) will assist the Sports Centre Manager in developing customer relationships, creating a quality customer experience within the centre.
- The LO will ensure the highest standard of customer care and service delivery is achieved within the centre, dealing with complaints and issues brought to them appropriately and working with the Sports Centre Manager to resolve any issues.
- The LO will carry out lifeguarding duties in line with centre and national standards as part of their daily shift duties.
- Carry out any required training in line with National Guidance to remain competent for the role.
- The LO will be required to work shifts including weekends.
- The LO will assist the Sports Centre Manager in the management of the centre across shifts to ensure the centre is operational at all times.
- The LO will assist the Sports Centre Manager in a safe way that ensures all customers and staff are able to use the centre with minimal risk to their Health & Safety.
- They LO will lead by example setting standards for visiting zero hour lifeguard staff.
- The LO may be asked to assist in delivery of Centre Swimming Lessons as required.
- The LO will be competent in membership sales and administration.
- The LO will deal with stock and report any shortages to the Sports Centre Manager.
- Work with Sports Centre Manager on new initiatives and ideas.
- The LO will hold a key to the centre and open up and secure centre at the end of shift.
- They will lead by example in all areas of the building, ensuring the centre is a clean, safe environment for both staff & customers.
- They will also provide visible leadership to all centre staff ensuring they are skilled & motivated to complete daily tasks.
- Deliver Gym Inductions and Fitness Testing, giving advice to customers and staff.
Qualifications
- Possess or be in the process of gaining an RLSS NPLQ qualification.
- Preferred experience within the leisure industry or other suitable roles.
- An interest in sport and the leisure industry.
- Required to obtain an advanced DBS certificate as part of the process prior to offer.
- Competent swimmer.
Benefits
- Hourly salary of £12.33.
- Zero hour contract – some weekend work required.
- Company matched pension, life assurance, cycle to work scheme, 15 weeks of fully paid maternity, adoption and shared parental leave, paternity pay of two weeks etc.
- Voluntary benefits to suit your lifestyle – discounts on retail, socialising, health & wellbeing, travel and technology.
- Opportunity to take a paid day out of the office, volunteer for charity partners or a cause of your choice.
- Access to our Employee Network Groups.
- Subsidised canteen, bar and gym facilities onsite (free membership).
- Free parking onsite.
- Better work‑life balance.
- Opportunity to gain further qualifications and upskill.
Location
Moreton-in-Marsh, United Kingdom
Contract Information
Time Type: Part timeContract Type: Casual
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer. If you would like to discuss adjustments required during the recruitment process, please contact us at reasonableadjustments@capita.com or call 07784 237318.
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