Guest Service Assistant – Reception

Job Title

Hotel Receptionist (Guest Service Assistant), part‑time, 16 hours a week at ibis Styles London Gatwick Airport.

Responsibilities

• Check guests in and out, answer questions and provide support during their stay.
• Maintain a friendly and welcoming atmosphere for all guests.
• Handle telephone inquiries with a professional telephone manner.
• Work with a computer to perform light administrative duties.
• Assist with occasional reception tasks such as pulling drinks, taking food orders and other duties required to ensure guests have a great stay.
• Work a mix of midweek, weekend, early and late shifts as needed.

Requirements

• Previous hotel reception experience.
• Open, welcoming attitude and a clear understanding of excellent customer service.
• Confidence using a computer for light admin work.
• Legal age: 18 years or older (required for alcohol service).

Benefits

• Salary up to £12.71 per hour.
• Day off for your birthday.
• Discounts at Accor hotels.
• Opportunities for career progression.

About the Hotel

ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and holidaymakers. The role is key to ensuring a memorable guest experience.

Recruitment Reference

Ref: GAT-RECGSA-270126

Commitment to Diversity & Inclusion

We are an inclusive company and aspire to attract, recruit and promote diverse talent.

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