Customer Service Executive
Location: Poynton
Salary: £26,500 per year
Working Pattern: 5 days per week, office-based
About the Company
Flourish are hiring for a growing business within the logistics sector, committed to delivering exceptional service to customers. With a strong emphasis on teamwork, operational excellence, and continuous improvement, they pride themselves on building a supportive and high-performing environment.
The Role
We are looking for a motivated and customer-focused Customer Service Executive to join the team in Poynton. This is a fantastic opportunity for someone who enjoys problem-solving, working in a fast-paced environment, and being part of a collaborative team.
You will act as a key point of contact for customers, ensuring queries are handled efficiently and professionally while maintaining high service standards.
Key Responsibilities
- Managing inbound customer queries via phone, email, and internal systems
- Providing timely updates on shipments, deliveries, and order status
- Resolving issues and escalating where necessary
- Liaising with internal teams including operations and transport
- Maintaining accurate records and customer information
- Building strong relationships with clients to ensure a positive experience
About You
- Previous experience in a customer service or administrative role
- Excellent communication skills, both written and verbal
- Strong attention to detail and organisational skills
- Ability to work in a fast-paced, team-oriented environment
- Proactive mindset with a solutions-focused approach
What’s On Offer
- Competitive salary of £26,500
- Comprehensive training programme to support your onboarding and continued development
- Clear career progression opportunities, with potential to move into more senior roles after 12 months
- A supportive and collaborative team culture where your contributions are valued
This is more than just a customer service role – it’s an opportunity to build a long-term career in the logistics industry.
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