Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.
Main duties of the job
Efficiently manage high volume of patients and visitors at the reception desk
Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
Check patients into appointments and promptly update the computer system.
Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
Guide patients in booking appointments online
- Follow established protocols and policies
About us
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Job responsibilities
Efficiently manage high volume of patients and visitors at the reception desk
Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
Check patients into appointments and promptly update the computer system.
Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
Guide patients in booking appointments online
Follow established protocols and policies
Person Specification
Qualifications
- Evidence of customer service training or qualifications is desirable.
Experience
- Knowledge using a suite of GP Clinical Systems
- Knowledge of healthcare signposting and care pathways is desirable
- Proven experience as a receptionist in a fast-paced environment
skills
- Strong listening abilities and the capacity to ask open questions to understand patient need
- Willingness to learn & develop
- Strong team player but also able to use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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