Support Operations Lead – AI, CSAT & SLA (Hybrid London)

Samaipata is looking for a Customer Support Lead in London with a hybrid work model. The role involves managing frontline support for customer inquiries through various channels while ensuring satisfaction targets are met.

The ideal candidate has previously led a support function, is metrics-driven, and is comfortable working in a dynamic environment where AI is strategically implemented. Strong problem-solving skills and a structured approach are essential for success.

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