Duty Manager – Leeds, West Yorkshire
About Us
We’re Flip Out – the UK’s No.1 Adventure Park Group! From bouncing and climbing to zapping and flipping, we deliver non‑stop, adrenaline‑fueled fun to thousands of guests across the UK each week. We’re thrilled to announce the opening of our brand‑new Flip Out park in Leeds – a next‑level adventure destination bringing energy, excitement, and unforgettable experiences to the local community. To help us launch with a bang, we’re now hiring a Duty Manager to support the daily operations of the park and lead the team through this exciting opening phase and beyond.
About the Role
As a Duty Manager, you’ll play a key part in the day‑to‑day operational and commercial success of our new Leeds park. You’ll be responsible for leading a team, maintaining top‑tier health & safety standards, and—most importantly—delivering exceptional guest experiences from the moment we open our doors.
This is a hands‑on, fast‑paced role that’s perfect for someone currently working as a supervisor or team leader and looking to take their first step into management. With a brand‑new park, you’ll be joining at the ground level—meaning there’s plenty of opportunity for growth and progression as we build the team and develop internal leaders.
Key Responsibilities
- Deliver a fun, safe, and memorable experience for all guests—every day.
- Ensure the health, safety, and wellbeing of all guests and team members.
- Oversee park opening and closing routines and complete operational checklists.
- Manage the presentation and cleanliness of the park during your shift, including the diner area.
- Take control of team deployment, including breaks and rotations.
- Respond to and document any on‑shift incidents or accidents in line with SOPs.
- Handle minor maintenance issues and report any hazards appropriately.
- Coach, lead, and motivate your team—bringing positive energy and great communication to every shift.
- Maintain company standards by following all policies, procedures, and safety protocols.
You’ll Be…
- Friendly, upbeat, and professional.
- A confident leader with a hands‑on approach.
- Calm under pressure and quick to solve problems.
- A natural team motivator who leads by example.
- Passionate about creating amazing customer experiences.
What We’re Looking For
- Previous experience in a supervisory or team‑leader role (ideally in leisure, hospitality, or retail).
- Ambition to grow into a full management role.
- Good understanding of health & safety in a guest‑facing environment.
- Comfortable working in a high‑energy, fast‑paced setting.
- First Aid at Work and Food Safety Level 2 (preferred, but not essential).
- Flexible availability, including weekends and school holidays (our busiest times).
Working Conditions
£13.47 per hour (duty manager shifts). This is a flexible contract with various hours each week. We request availability Friday‑Sunday as a minimum and full availability during school holidays. Team members earn additional hours at Team Member rates.
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