Our General Property team are at the heart of our business: managing property claims ranging from minor damage to major and catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role is home‑based with regular regional travel required, and occasional overnight stays depending on location.
Responsibilities
You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. They can vary in complexity, so it’s essential that you put yourself in the shoes of the policy holder, appreciate each situation differently, investigate each claim with tact and a calm manner, establish the facts, and work toward a resolution. Client relationships will be key, through management and delivery of SLAs and KPIs, as well as proactive client and broker interaction to assist in efficient claims handling and business development opportunities. You’ll also liaise with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections, and Legal, so attention to detail is essential to ensure each step of the claims process is thorough, collating and recording all necessary statements and information as required. You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems, and collate all necessary details to ensure swift settlement whenever possible.
Qualifications
- ACII or CILA qualified, or certain experience; candidates with commitment to achieve personal qualifications are welcomed.
- Extensive knowledge and understanding of FCA procedures and TCF initiatives.
- Extensive knowledge of the insurance market.
- Extensive technical knowledge within the adjusting arena.
- Understanding of client SLA compliance, productivity, and quality requirements.
- Proven proficient working knowledge of scoping software and handheld device use.
- Good negotiation skills – for arranging appointments when required, alternative accommodation, and explaining information when there is pushback on settlement.
- Understanding what matters to the customer and putting it first – putting yourself in their shoes.
- Good IT skills, with a keen eye for detail.
- Flexibility in travelling.
- Full UK driving licence.
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