Reporting to the Mercer DC Governance and Oversight Leader the DC Governance Analyst is responsible, alongside members of the team, for the efficient ongoing running and operational effectiveness of a range of Mercer’s DC Products, including Mercer Workplace Savings, the Mercer Master Trust and Now Master Trust to ensure they remain compliant and meet contractual commitments. They input to and deliver on the strategy set by the DC Governance and Oversight leader.
This individual works with the wider team on operational‑related management for our clients and internal stakeholders.
The DC Governance Analyst is a key player within Mercer’s market leading Master Trust team which is built on a member first approach while providing safety and security through active governance.
Responsibilities
- With help from the team, accountable for ongoing service delivery to Clients, focusing on SLAs, KPIs, client reporting.
- Responsible for client invoicing and supplier invoicing, working with internal teams to ensure invoices are settled timely.
- Supporting DC relationship managers with the production of quarterly reports and engagement insights.
- Responsible for service‑related management for the portfolio of DC and works with internal departments and providers to manage issues to resolution.
- Maintain a client database directory to ensure all client information is accurate and up to date.
- Maintain internal mailboxes across the team to ensure queries are picked up, logged and assigned to SMEs for resolution.
- Supporting other team members with completion of the annual Master Trust Assurance Framework (MAF) under ICAEW TECH 05/20 AAF (previously TECH 02/07 AAF).
- Supporting other team members with the completion and submission of ONS Surveys, Accounting for Tax (AFT), Scheme Returns to the Pensions Regulator and Event Reporting to HMRC.
Qualifications
- Strong stakeholder management.
- Previous experience in related industries is preferable.
- Good presentation and analytical skills. Excel skills would also be useful, but not essential.
- Strong interpersonal and relationship building skills. Strong verbal and written communication skills.
- A proactive approach and the ability to take initiative, make decisions and deliver results.
- Strong time management skills.
- Ability to multi‑task and prioritise time effectively.
- Passionate team player, who is able to lead from the front and become an integral part of the team.
- Able to work calmly in a pressured environment.
Preferred
- A proactive approach and the ability to take initiative, strong verbal and communication skills.
- Strong time management skills.
- A team player with strong relationship building skills.
Equal Opportunity Employment
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
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