Join a team that works hard, has fun, and is committed to the future of the hobby through integrity, teamwork, and an inventive automotive spirit.
The Parts Advisor is required to demonstrate successful selling of Jaguar parts and accessories to existing customers and an ability to build new business, in line with departmental objectives. This challenging and fast-paced role is focused on teamwork and providing a quality service to our customers.
Key Responsibilities
Customer Relationship Management
- Help to maintain good relationships with customers through telephone, email or personal contact – Both B2B & B2C
- Respond to incoming email and telephone enquiries
- Gain a clear understanding of customers’ businesses and requirements
- Carry out customer visits as/if required
Sales & Commercial Responsibilities
- Review your own sales performance & managed accounts aiming to meet or exceed your targets
- Make accurate, rapid cost calculations and providing customers with quotations
Marketing, Events & Representation
- Represent the company at trade exhibitions and events, liaise with the Sales Team Leader & suggest products or product ranges which we’d like advertise to our customer base
Business Development & Strategic Support
- Assist Management in taking the appropriate decisions in the discussions in the forthcoming products and special promotions
Quality & Service Standards
- Maintain quality service by establishing and enforcing organisational standards
Professional Development
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications
Teamwork & Communication
- Attend team meetings and share best practice with colleagues
Key Performance Indicators
- Competitor Strategy
- Modern Jaguar Initiative
- Customer recategorization
- Managed account spend
- Product of the Month Sales
Skills & Qualifications
- Previous experience in a parts advisor role (essential)
- 3-5 years’ experience in the Jaguar market (desirable)
- Dedicated, ethical and determined
- Highly motivated and enthusiastic
- Strong written, verbal and interpersonal communication skills
- Team player
- Ability to use own initiative
- Competent user of Microsoft Office Suite and CRM systems
Core Competency Requirement
- Communication: Conveys information clearly and effectively across audiences (Proficient)
- Collaboration: Works effectively with others to achieve common goals (Advanced)
- Trust & Results: Takes ownership of work and delivers high-quality outcomes (Proficient)
- Innovation: Seeks better ways of working and embraces change (Proficient)
- Technical Expertise: Proven capability to perform tasks requiring specific knowledge, experience or professional qualifications (Advanced)
- Leadership: Inspires and enables others to achieve goals and develop their potential (Developing)
Company benefits include (eligibility criteria applies)
Group Life Insurance, Critical Illness Protection, Income Protection, EAP, Cycle to Work scheme, Company Pension scheme, Health Cash Plan & Private Medical Insurance (subject to length of service), and more!
About Us
MPG is a global collective servicing the classic British and Specialty automotive hobby. From MGs to Austin Healeys, Triumphs to Classic Mini, our goal is to be leading worldwide source for British and Specialty automotive parts and accessories. Land Rover, Jaguar, and even the Mazda Miata, our passion for amazing sports cars is only shadowed by the passion of the cars owners around the world.
We are made up of 3 distinct companies, who all share the same goals and values. Moss (Moss Miata, Moss Motors, and Moss Europe), Rimmer, and SNG Barratt, strive to meet the needs of all owners, from basic maintenance to performance products, brake pads to superchargers. We craft our own upholstery, design our own products, and source the best quality parts for the cars we serve found anywhere around the world.
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