VIP Help Desk Technician — Onsite & Remote IT Support

Sharp Brains Solutions is seeking a Helpdesk Support Technician Level 1 for a backfill role in Horsham, UK. The position involves providing comprehensive technical support for desktop and laptop systems, ensuring efficient incident management and compliance with IT policies.

The ideal candidate will demonstrate strong troubleshooting skills and familiarity with ITIL practices. Responsibilities include managing device lifecycles, administering software updates, and delivering both remote and deskside support.

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