Second Line Support

Company: Southern Communications Ltd
Apply for the Second Line Support
Location: Basingstoke
Job Description:

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

  • Receiving and resolving escalated tickets from First Line Service Desk.?

  • Diagnosing and resolving more complex technical issues that cannot be resolved at first line.?

  • Escalating issues to Infrastructure, S…

Posted: June 19th, 2026