Responsibilities
- Provide first line support for hardware and software issues in a Windows environment.
- Offer desktop support via phone, e‑mail, and face‑to‑face interactions.
- Install company software such as Wareflow, SAP, MS Office, and design software.
- Set up new users and new PCs.
- Administer Microsoft Windows Server, including Active Directory, DNS, and DHCP.
- Manage backup administration.
- Administer SAP – unlock accounts, request new accounts, and log calls on the Head Office helpdesk.
- Repair or replace PC hardware, peripherals, mobile devices, tablets, and printers.
- Coordinate with external third‑party suppliers for systems such as CCTV and e‑mail.
- Collaborate with internal departments regarding CRM, SAP, Wareflow, and design software.
- Handle telephony administration.
- Set up company mobiles, handheld devices, and tablets.
- Administer the network infrastructure, firewalls, and internet connections.
- Serve as the first point of contact for antivirus, iPads, and video conference systems.
Technical Skills
- Active Directory
- CRM
- Hardware support
- Mobile devices
- Network infrastructure
- SAP
- Windows Server
Soft Skills
- Ability to multitask and remain calm under pressure.
- Flexibility and adaptability in a dynamic work environment.
- Self‑motivation and independent problem‑solving.
- Strong communication skills for effective interaction with internal and external contacts.
Work Hours and Schedule
This is a part‑time position offering 30 hours per week from Monday to Friday, with flexible working hours between 8 a.m. to 2 p.m. or 9 a.m. to 3 p.m., including a 1‑hour break.
About the Company
We are PORCELANOSA, a global leader in the innovation, design, manufacture, and distribution of tile, kitchen, and bath products. Our mission is to lead the industry by providing trend‑setting, cutting‑edge designs of unmatched beauty and quality, alongside technologically superior products and reliable services. We have been delivering architectural and design solutions for over 45 years, originating from a small village by the Mediterranean Sea in Castellón, Spain, and now operate in 140 countries through more than 400 showrooms and an extensive distribution network.
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