Senior Partner Operations Assistant – 12 month Fixed Term Contract

This role provides efficient, effective and professional HR administrative support to the Partnership Office team, assisting with day‑to‑day partner processes and operations.

Responsibilities

• Assist with the administration of partner performance and compensation processes, including managing the partner performance system, delivering the process, downloading reports, and responding to information requests.
• Support with compensation models: data entry, basic analysis and model maintenance tasks.
• Support day‑to‑day team operations such as desk and room bookings and progress tracking.
• Manage tasks related to partner hiring, onboarding and departures.
• Maintain and analyse partner HR records.
• Provide quality and brand reviews for team outputs.
• Manage diaries as required to deliver partner processes and facilitate required governance and approvals.
• Lead partner insurance scheme administration and manage partner subscriptions.
• Manage small‑scale Partnership Operations team projects in collaboration with managers.
• Ensure quality, efficiency and continuous improvement of workflows and processes.
• Liaise with the shared service centre (SSC) and provide first review of SSC outputs.
• Support the planning, management and facilitation of small events as required.
• Support audits of processes.

Qualifications

• Previous experience in an administration or operations role.
• Good analytical and numerical ability – able to analyse, evaluate and interpret data.
• Highly organised and disciplined to enable efficient management of high volumes of actions while maintaining attention to detail.
• Experience managing small projects.
• Ability to identify and evaluate problems and take a proactive approach to developing solutions with some supervision, escalating matters that may compromise outcomes.
• Discretion and strong appreciation of the confidential nature of work within the Partnership Operations team.
• Good understanding of governance processes, controls and approvals.
• Ability to prioritise tasks and complete processes within agreed timescales.
• Ability to work well under pressure.

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