East Midlands Ambulance Service NHS Trust
CFR Dispatch Coordinator – Nottinghamshire
Closing date is 21 June 2026
An opportunity has arisen within the HP EOC for a twelve‑month secondment, full‑time CFR Dispatch Coordinator. The role focuses on dispatching Community First Responders within specific divisions and supporting the delivery of performance for the Trust. This position is A4C Band 4 with shift allowance dependent on shifts worked.
The role will also require pathways qualification to support 999 and urgent call‑taking as demand requires.
Main duties of the job
You will assess emergency and non‑emergency calls received from members of the public and medical professionals, evaluate and allocate appropriate resources suitable to the situation. Assessment and communication are vital to ensuring care is provided to our service users.
About us
You will work in partnership with other Departmental and Operational Managers to ensure best practice and business continuity across the Trust. Accountable to the Duty Management Team, you will provide expert knowledge, skill and leadership in the specialty area of EOC.
Core responsibilities
- Deliver and exceed Department of Health and locally agreed standards, including the core elements of Standards for Better Health.
- Ensure the effective utilisation of people and vehicles throughout the EOC.
- Support the EOC Management Team in achieving and excelling in patient care and ensuring patients receive the best clinical routes and outcomes.
E&O and workplace policy
EMAS NHS Trust is an equal opportunities employer and is committed to improving representation from all sections of the community within its workforce. We promote a positive work‑life balance wherever possible and have introduced a series of policies and working practices to support this goal. EMAS NHS Trust operates a smoke‑free environment.
Job responsibilities
The successful candidate must have previous experience of EOC, demonstrating an ability to dynamically make decisions in a high‑pressure environment, work on their own initiative within a close‑knit team and possess effective verbal communication skills.
Due to the 24/7 nature of this high‑profile environment, the role requires undertaking unsocial hours as part of a 10‑week rota pattern, working only one shift of the four within each weekly rota, covering both day and night shifts.
Person Specification
Knowledge, Skills and Personal Attributes
- Able to understand statistical information
- Displays an ability to perform well under constant pressure
- Willingness to train and mentor staff, strong team player, displays self‑confidence
- Flexible working hours (unsociable hours) and willingness to undertake training and attend meetings (sometimes out of shift hours)
- Knowledge and understanding of Trust policies, procedures and strategy with their application to broader NHS ambulance service issues
- RSA I Typing/Word Processing
- Experience of managing the HEMS, Urgent or CFR Desk
- Knowledge of dispatch protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no prior convictions.
£28,392 to £31,157 a year + unsocial
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