Customer Business Manager – Grocery

Scope of the Role

This CBM role offers the opportunity to manage a diverse set of Grocery customers in a very established and strategically important area of the GB business. You will have full P&L responsibility for your customers and support the development of the long term strategy with the Head of Sales.

Key Accountabilities

• First point of contact for customers, lead all negotiations and escalations.
• Take P&L responsibility for delivering customer volume, NOS and Gross Margin versus the agreed Annual Plan (AP).
• Support the development of revenue‑growth management and pack‑price architecture of the channel with peers and the Head of Sales.
• Build stakeholder map and influence relevant stakeholders at customers to ensure best in class visibility, promotions, brand activations and listings of the Capri‑Sun brand.
• Negotiate and deliver joint business plans (JBPs) with customers.
• Plan and notify costs regarding projects and activities of customers.
• Maintain forecast accuracy versus the agreed AP target; lead the monthly forecast and P&L review process and recommend course corrections.
• Manage the trade‑spend budget with customers versus the agreed AP targets.
• Analyze and evaluate trade‑spend and promotional investment effectiveness, presenting findings and recommending what works and what does not.

Your Profile

• Strong understanding of the GB retail, discounter and e‑commerce landscape, with a minimum of 3 years experience as a National Account Manager, Customer Business Manager or equivalent.
• Display ownership mentality with an assigned group of customers, delivering results and seeking new opportunities.
• Collaborate with internal stakeholders and external senior buyers regularly; possess emotional intelligence and strong cross‑functional collaboration skills.
• Natural problem‑solver with strong organisational skills.
• Demonstrate a sense of urgency while remaining calm under pressure.
• Resilient and self‑motivated to see projects through to completion.
• Have the right to work in the UK and are willing to come to the London office one day per week or as required.

What can you expect

• Competitive base salary;
• Benefits package including pension scheme, life insurance, health insurance, 25 days of annual leave;
• Commitment to sustainability, aiming to be the most sustainable kids drink in the world;
• Working for the biggest kids drink brand worldwide, available in 120 markets;
• Fast‑paced company with an excellent leadership team and high growth ambitions;
• Flat hierarchies and many opportunities to take leadership.

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