Job Title
Patient Advisor
Location
Bristol
Hours
Full Time – 40 hours (must be available Saturdays)
Salary
£28,000, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5‑star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
We are looking to add to our team in our Bristol clinic.
Day-to-day responsibilities
- Build a strong relationship with our patients
- Perform diagnostic eye scans (full training will be provided)
- Confidently relay patient information to the optometrist to ensure a smooth patient journey
- Maintain patient records with accurate and up to date information
- Arrange affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
What we’re looking for
- Driven and passionate with a willingness to succeed
- Excellent written and verbal communication skills
- Strong negotiation skills
- Self‑motivated to work with and without supervision
- Strong organisational skills
- Previous experience working to sales targets and personal KPIs
- Commercially aware whilst providing world‑class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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