About The Role
The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey, delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day‑to‑day workflows.
What You’ll Do
- Client Engagement: Engage with end users through virtual and in‑person meetings, email, and warm calling to deliver value through platform adoption and use‑case mapping.
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that remove barriers to feature adoption.
- Onboarding & Ongoing Training: Guide new clients through onboarding, training, and best‑practice adoption to ensure a strong foundation, both virtually and in person.
- Retention & Growth: Partner with sales and account management teams to strengthen adoption, support renewals, and articulate AlphaSense’s differentiated and competitive value.
- Data‑Driven Mindset: Leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case for AlphaSense.
- Voice of the Customer: Advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams, collecting customer value stories, and using those insights to shape priorities and strategy.
Who You Are
- 2–4+ years of experience in Customer Success, Account Management, or a client‑facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organisational and time‑management skills.
- Proactive, curious, and consultative professional who thrives in fast‑paced environments and values collaboration.
- Excellent communication skills with a demonstrated track record for collaborating in a cross‑functional environment.
- Ability to be in our London office 1x per week.
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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