Client Service Executive

This role is to work in our Valley Road, Birkenhead CH41 7ED

Salary: £26,000 full time role. Hybrid with Mondays and Tuesdays in the office (training is full time in the office for the first 3 weeks)

We do a credit, right to work and a DBS on all successful candidates

Our Client Service Executives manage and deliver outstanding customer services to corporate Self-serve & E-commerce clients.

• To work closely with the Client Services Supervisor to deliver business set KPI requirements.
• Meet targeted deadlines for set SLAs set by Head of Client Services
• To understand departmental procedures and daily workload.
• To partake in the Client Services team training and development.
• To have knowledge and understanding of all new process and procedures set by the Head of Client Services.
• To maintain/improve a high quality of service through objective set by the Head of Business Services.
• To maintain and support changes requested by the Business Support Manager.
• Respond promptly to customer inquiries via phone, email, live chat & trust-pilot.
• Be a subject matter expert on all physical and digital products sold through Love2shop Self-serve and E-commerce, including but not limited to 3rd party products, Love2shop e-gift cards, Love2shop Reward Codes and the supporting exchange websites.
• Process customer returns
• Knowledge of Excel
• Usage of different systems.
• Proven experience in Business Support or relevant role

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