AI-Driven Hybrid Library Support Analyst

Company: OCLC
Apply for the AI-Driven Hybrid Library Support Analyst
Location: Sheffield
Job Description:

OCLC is looking for a Customer Support Specialist to provide first line support for customers in the UK. You will handle support tickets for OCLC’s cloud-based systems, ensuring excellent customer service through effective communication and problem-solving.

The role offers a starting salary of £25,000 – £32,450 per annum and includes flexible/hybrid working, 23 days holiday, and a contributory pension scheme. Ideal candidates will have experience in a support environment and a relevant degree.

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Posted: June 20th, 2026