Full or Part-Time Cycle Technician – Battersea
Employer: The Electric Bike ShopLocation: Battersea, London, United KingdomJob reference: 35668
Salary: £27,491.10 to £31,418.40 per year depending on experience (pro-rata for part‑time). Over 21; minimum wage for under 21.
Job Type: Full or part‑time, PermanentHours: Part‑time up to 30 hours a week; Full‑time 37.5 hours a week, Tuesday – Saturday.
Job Description
Whether it be for the weekday commute or weekend pursuits, our customers have very different preferences. What they all have in common is a genuine excitement when they’re presented with their cycling products & you are looked upon not just as a representative of The Electric Bike Shop, but a cycling know‑it‑all. Your role as Cycle Technician is vital to maintaining our reputation for quality products and service that customers can rely on and trust. As a Technician you’ll be responsible for fixing bicycles and talking to customers, sharing our passion for cycling and ensuring every customer can enjoy the ride.
Responsibilities
- Manage all levels of services and repairs safely and correctly, within agreed targets.
- Assess and process warranty claims.
- Provide advice and recommendations to help customers find the right products and services that suit their need and budget.
- Inspect bikes before build, ensuring no faults or damage, and report as necessary. Assemble and set up bikes safely and correctly within agreed build targets.
- Apply frame protectors, stickers, bells and reflectors.
- Complete safety checklist paperwork.
- Ensure the bike pack is supplied correctly and order status updated in the system upon completion of the build.
- Undertake safety checks and fit accessories to customer bikes.
- Book servicing and repairs for customers.
- Minimise stock loss through vigilance and compliance with all security procedures.
- Process transactions on the till system.
- Support shop floor tasks if required, without impacting workshop workload.
- Find pro‑active solutions to customer complaints and queries, escalating to management when necessary.
- Drive key KPIs within the workshop.
- Keep workshop and all other areas within the store clean, tidy and organised at all times.
- Make health and safety a priority for yourself, colleagues and customers, complying with all procedures.
- Perform any other reasonable duties for the effective running of the store and workshop.
Company Benefits
- Company pension.
- Lifestyle savings and discounts.
- 32 days holiday including bank holidays (pro-rata for part‑time).
- Healthcare scheme and assistance programme.
The Electric Bike Shop takes the continued professional development of its workshop technicians very seriously and offers the opportunity to gain Cytech Level 2 or Level 3 via the apprenticeship route to all of its technicians who do not already hold a formally recognised professional qualification. This offer of training will be subject to a fair contractual retention clause.
Skills and Experience
- A good level of technical bike knowledge / bike mechanics.
- Cytech Level 2 qualification (or equivalent).
- Strong product knowledge or willingness to gain and keep it up to date.
- Customer‑service driven mindset and approach.
- Understanding of retail and the importance of commercial goals such as KPI’s.
- Ability to coach and train others and to continually learn and develop own skills.
- Effective listening and communication with all types of people.
- Problem‑identification and solution‑finding ability.
- Safe use of hand tools and machinery.
- Precision and attention to detail.
- Genuine and intelligent approach to selling.
- Honesty, integrity and doing what’s right.
- Flexible mindset, willing to work additional hours and cover shift where necessary.
- Team collaboration to achieve goals and improve performance.
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