Cambridge University Hospital NHS Foundation Trust
TYA Cancer administrative support worker
The closing date is 28 June 2026
To deliver and maintain a professional administrative service to the TYA Cancer services and to all its patients, relatives and colleagues. To provide an element of support work in co‑ordinating and delivering internal/external events and activities.
Main duties of the job
Provide comprehensive administrative and coordination support to the TYA team, including managing appointments, clinic bookings, referrals and patient communications. Maintain accurate records and databases, prepare clinic materials and ensure diagnostics and documentation are available in advance of appointments. Liaise with patients, clinical staff and external services to support care delivery, while monitoring inboxes and prioritising queries. Follow procedures, maintain data quality and contribute to service improvement. Support operational tasks, environment upkeep, events and promotional activities alongside general administrative responsibilities.
As per Home Office guidelines, the Trust is unable to offer sponsorship for this position. Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have: applied for a Graduate visa, or have successfully completed your course and applied for a Graduate visa before the anticipated start date of your employment. This vacancy will close at midnight on 28th June 2026.
Interviews are due to be held on 9th July 2026.
Benefits to you
We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse and day nurseries. We provide reduced‑cost Stagecoach bus travel to and from the Cambridge University Hospital site, free Park and Ride bus journeys between Babraham Road and Trumpington sites, and free routes to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On campus, hot food is available 24 / 7 and at a reduced cost for colleagues. We launched staff pod break spaces in the Deakin Centre, providing a colleague‑only café, free tea and coffee, a break space and a private outside area for colleagues to rest, refuel and recharge.
CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include part‑time working, job share, term‑time working and flexible start and finish times. If you would like to discuss the required hours of this role further, please approach the contact given; alternative working hours may be considered.
We welcome applications from the Armed Forces.
Qualifications
- Educated to GCSE level or equivalent
- NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience
- Typing qualification or equivalent
Experience
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of customer service or dealing with the public
- Experience of IT packages – Microsoft Office
- Experience of call handling
- Previous experience of working in the NHS
- Previous experience of working within medical records
- Experience of dealing with difficult situations and confrontations
- Experience of young people and families
- Database management
Knowledge
- Understanding of confidentiality and data protection
- Understanding and knowledge of excellent customer service
- Knowledge of the Trust including awareness of the Trust’s priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
- Ability to work as part of a team
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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