Customer Services Coordinator
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00‑17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI’s.
Key Responsibilities
As our customer service coordinator, you will handle customers enquiries and requests, ensuring that all communications are professional, polite and productive. Core duties shall include:
- Building a strong rapport with the sales team and internal departments delivering excellent service.
- Producing accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaising and building working relationships with key suppliers. Co-ordinating each stage of the enquiry process from design through to the order and delivery.
- Prioritising own workload with attention to detail and multitasking.
- Learning order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.)
About You
- Previous demonstrable experience of working within a similar fast‑paced customer service (preferably B2B) or sales administration orientated role
- Effective communication skills allowing for the provision of excellent customer service
- Strong office/administrative skills including high levels of numeracy and literacy
- The ability to learn and follow correct procedures and processes
- Well‑presented and punctual
Benefits you’ll receive
- Annual bonus scheme
- 23 days annual leave plus all public/bank holidays
- Long service awards (10-40 years)
- Contributory pension scheme
- Free on‑site parking
- Employee assistance program (EAP) to support and advise with well‑being and any issues
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
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