Operational Support Officers

Overview

Operational Support Officers deliver day‑to‑day customer service and administrative support across HMCTS court and tribunal sites.

Key Responsibilities

• Progress cases through the court/tribunal system, preparing papers, files and digital records.
• Communicate with members of the public, judiciary, legal professionals and external agencies.
• Support smooth running of court proceedings, including preparing hearing rooms.
• Act as the first point of contact for court users and, where required, deal with vulnerable witnesses and their legal representatives.

Key Skills & Qualifications

• Excellent customer service skills in a service‑led, customer‑facing environment.
• Digital and administrative skills with strong attention to detail.
• Effective communication and organisational skills, able to liaise verbally and written.
• Resilience and empathy, able to handle sensitive information and situations.
• Team player, able to collaborate and work flexibly to meet business objectives.

Benefits

• Annual leave: 25 days upon appointment, increasing to 30 days after five years.
• Retirement pension scheme with choice of options.
• Extensive training and development opportunities.
• Employee networks for diversity and inclusion.
• Family‑friendly policies, flexible benefits and paid parental leave.

Equality & Inclusion

The Civil Service is committed to attracting, retaining and investing in the best talent. All backgrounds and abilities are encouraged to apply. The organisation is a disability‑confident employer.

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