Employee Relations Manager
Location: United Kingdom
Role Summary
Our trusted client is looking for an experienced Employee Relations Manager to join their HR team, supporting a dynamic UK sales organisation. This role is responsible for managing a high volume of employee relations (ER) cases, with a focus on disciplinary, performance, grievance, investigation, and appeal matters.
You will act as a trusted advisor to managers, providing expert guidance on UK employment law, company policy, and best practice. Combining strong technical expertise with sound judgement, you will play a key role in reducing risk, strengthening leadership capability, and ensuring consistent and fair people management.
Key Responsibilities
- Lead and manage a high volume of ER cases across the UK, including disciplinary, grievance, investigation, and appeal matters.
- Advise and coach line managers on the fair and consistent application of company policy, contracts, and UK employment law.
- Own end-to-end case management, ensuring timely progression, thorough investigations, and robust documentation.
- Support managers with complex and sensitive conduct and performance issues.
- Ensure all ER processes align with the ACAS Code of Practice and minimise legal and reputational risk.
- Produce ER dashboards, insights, and reports to identify trends and inform decision-making.
- Design and deliver training, guidance, and practical toolkits to build manager capability in handling ER matters.
- Develop best-practice templates, workflows, and knowledge resources to drive consistency across HR and the wider business.
Skills & Experience
- Significant experience managing complex employee relations cases within the UK.
- Strong working knowledge of UK employment law and ACAS guidance.
- Experience advising and coaching managers through sensitive and high-risk people matters in a fast-paced environment.
- Proven ability to deliver training on ER best practices.
Key Competencies
- Strong investigation and case management skills, with attention to detail and risk awareness.
- Ability to translate legal and policy requirements into practical, business-friendly guidance.
- Excellent stakeholder management skills with confidence to challenge and influence effectively.
- Strong written and verbal communication skills, with experience drafting clear documentation and training materials.
Qualifications
- Bachelor’s degree in Business or a related field.
- CIPD Level 5 (or working towards) is desirable.
Why Join Us?
- Opportunity to play a critical role in shaping people practices across a national sales organisation
- High-impact position with direct influence on risk management and operational effectiveness
- Collaborative HR environment with strong stakeholder engagement
- A role that combines technical expertise with real business impact
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