Senior Customer Success Manager — Enterprise SaaS (Remote)

Xiatech, based in London, is seeking a strategic Senior Customer Success Manager to lead enterprise client engagements. This role requires exceptional communication skills and a data-driven approach to enhance customer satisfaction and retention.

The ideal candidate will have experience with SaaS platforms and will focus on building long-term relationships, identifying upselling opportunities, and ensuring successful client onboarding. Working in a culture-first environment, you can choose to work remotely or from our office in Fitzrovia.

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