Service Centre Team Leader

About the Role

Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for TransPennine Express (TPE) at Newcastle Stores.

Pay & Hours

Pay Rate: £15.55 per hour

Hours: Full Time (39 hours)

Shifts

Rotational shifts between 5:30 am and 10 pm, including weekends.

Requirements

• Applicants must be 18 years or older due to certain responsibilities within the role.

Responsibilities

• Oversee efficient loading/unloading of catering equipment and stock from trains.
• Manage order assembly and maintain precise control over inventory.
• Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
• Strategically place products to minimize wastage through effective rotation.

Benefits

• Discounted meal while on shifts.
• Employee discounts.
• Friends and family discount app.
• Award‑winning training, apprenticeships and development programs.
• Health & wellbeing support.

How to Apply

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as a Customer Service Team Leader.

Please note that if your application is successful, you will be required to complete a DBS check.

Equality & Diversity

Rail Gourmet is proud to be an equal‑opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

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