ALI BABA CARPETS LEEDS LIMITED is a flooring and carpet retailer based in Leeds. We supply carpets, flooring and related products to residential and commercial customers throughout the local area.
We pride ourselves on excellent customer service, product knowledge and building long-term relationships with our customers. We are looking for a reliable and enthusiastic team member to join our growing business.
Job Title: Sales and Administration Assistant
Role Overview
This is a Part time, on-site role based in Leeds. The successful candidate will support the day-to-day running of the business by assisting customers, processing orders, carrying out administrative tasks and supporting sales activities.
The role is varied and will involve working both in the showroom and occasionally travelling to customer sites for deliveries, measurements and customer appointments.
Key Responsibilities
- Welcome customers and provide friendly, professional service.
- Assist customers in selecting suitable carpets and flooring products.
- Prepare quotations, invoices and sales orders.
- Process payments and maintain accurate customer records.
- Answer telephone, email and in-person enquiries.
- Follow up customer enquiries and sales leads.
- Coordinate deliveries, installations and appointments.
- Liaise with suppliers, fitters and customers regarding orders.
- Carry out general administrative duties, filing and data entry.
- Support after-sales service and resolve customer queries.
- Assist with showroom presentation, stock checks and merchandising.
- Occasionally visit customer sites and assist with local deliveries where required.
Requirements
- Strong communication and customer service skills.
- Friendly, professional and confident manner.
- Good organisational skills and attention to detail.
- Basic computer skills, including email and data entry.
- Ability to work independently and as part of a team.
- Willingness to learn about carpets, flooring products and installations.
- Comfortable working in a showroom environment and occasionally lifting flooring samples or stock items.
- Full UK driving licence required.
- Willingness to travel locally to customer properties, delivery locations and site visits when required.
- Previous experience in administration, retail, sales or customer service is desirable but not essential, as full training will be provided.
- Reliable, punctual and flexible with working hours.
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