Most IT support roles keep users moving. This one gives you broader ownership of how IT is supported, managed and improved across a real engineering business.
You’ll be the main internal IT point of contact for a long-established manufacturing and engineering company, supporting users at its Chessington site and working closely with external IT suppliers to make sure issues are resolved quickly and properly.
Chessington, Surrey
The role is based in Chessington, with planned travel to a second engineering site in South Wales roughly once per quarter. Travel will be planned and expenses covered.
What you’ll be doing
You’ll provide day-to-day support across desktops, applications, Microsoft 365, hardware, networks and core business systems. Some issues you’ll resolve directly; others you’ll manage through the external IT systems and support providers.
The work will include:
- Diagnosing and resolving software, hardware, account and connectivity issues
- Supporting Windows environments and Microsoft 365 administration
- Acting as the main internal contact for IT queries across the business
- Escalating issues to third‑party suppliers and making sure they are followed through
- Keeping users updated until issues are fully resolved
- Supporting Cyber Essentials and wider IT compliance activity
- Documenting technical knowledge, user guides and IT processes
- Creating and maintaining a clear IT induction process for new starters
- Managing software licences, upgrades and renewals
- Supporting annual IT budget planning with the Finance Director
- Working with suppliers to improve the reliability, security and value of the IT environment
This is not just a ticket‑passing role. You’ll need to be comfortable taking ownership, prioritising issues, asking the right questions and keeping users informed.
What you’ll need
The essentials are:
- Experience in an IT Support Engineer, Desktop Support, Helpdesk or similar role
- Strong hands‑on support experience across Windows environments
- Good understanding of computer systems, mobile devices, networks and business applications
- Ability to diagnose and troubleshoot common technical issues
- Clear written and verbal communication skills
- A practical, organised approach to managing multiple open issues
- Confidence liaising with external IT suppliers and internal stakeholders
It would also be useful if you have experience with:
- Enterprise antivirus solutions
- Cyber Essentials or similar IT compliance standards
- Working in a manufacturing, engineering or multi‑site environment
The environment
You’ll be joining a long‑established engineering business with a strong reputation in subcontract machining, assembly services and cutting‑tool manufacture.
The company has a practical, hands‑on working culture, so the right person will be approachable, reliable and able to explain technical issues clearly to non‑technical users.
You’ll report to the Finance Director and work closely with external IT systems and support providers.
Package
- Salary of £45,000 to £50,000
- Company bonus scheme after qualifying period
- 38‑hour working week
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