My client is seeking an experienced and commercially astute General Manager to lead and develop a regional operation within a fast-paced facilities management and building services environment.
This is a senior leadership role requiring a proven operational leader who can take full ownership of a region, driving client satisfaction, commercial performance, team development and business growth. The successful candidate will be comfortable managing key client relationships, leading multi-site operations and operating with the mindset of a business owner.
Whilst a technical or trade background is advantageous, this role is primarily focused on operational leadership, commercial management and client engagement rather than hands-on technical delivery.
Key Responsibilities
- Lead and manage regional operations, ensuring high standards of service delivery across multiple client sites.
- Take ownership of regional performance, including full profit and loss accountability.
- Develop and maintain strong relationships with senior client stakeholders.
- Drive commercial growth through account development, retention and identification of new opportunities.
- Lead, motivate and develop operational teams, ensuring high levels of engagement and performance.
- Monitor and improve service delivery, operational efficiency and contractual compliance.
- Deliver strategic business objectives while maintaining exceptional customer satisfaction.
- Manage performance against key operational and financial targets.
- Ensure health, safety and quality standards are consistently achieved.
About You
We are looking for a confident and commercially minded leader who can successfully manage a region as if it were their own business. You will have:
- Experience managing significant client accounts or portfolios.
- Demonstrable profit and loss responsibility.
- A track record of leading operational teams across multiple locations.
- Strong experience building and maintaining senior-level client relationships.
- Proven success in driving growth, retention and commercial performance.
- Experience managing ongoing service delivery contracts rather than individual projects.
- Excellent leadership, communication and stakeholder management skills.
- The ability to influence, challenge and inspire both clients and internal teams.
The successful candidate will have experience within Facilities Management (FM), Mechanical & Electrical (M&E) Services or Building Services sectors.
A trade background in electrical, mechanical, plumbing, joinery or a related discipline would be beneficial but is not essential.
You will be able to confidently walk into a client meeting, own the relationship, lead and develop teams, manage operational and commercial performance, and deliver outstanding service while driving sustainable business growth.
If you are a commercially focused operational leader looking for an opportunity to take ownership and make a significant impact, we would love to hear from you.
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