Night Manager

Our Night Manager will play a crucial role in ensuring the success of various overall Night time operations at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail.

Key Responsibilities:

• Oversee all front desk operations during the night shift.
• Ensure the safety and security of guests and hotel property overnight.
• Perform night audit procedures and prepare financial reports.
• Respond to guest requests, complaints, and emergencies in a timely and professional manner.
• Coordinate with housekeeping and maintenance teams, as necessary.
• Monitor staff performance and provide support as needed.
• Manage check-ins, check-outs, and reservations.
• Ensure compliance with all health, safety, and hotel policies.
• Prepare daily reports and communicate relevant information to morning management.

Required Skills and Qualifications:

• Proven experience in hotel management or similar hospitality role, preferably overnight.
• Strong customer service and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to work independently and manage a team.
• Knowledge of hotel management systems and night audit processes.
• Flexibility to work overnight shifts, including weekends and holidays.
• Professional appearance and demeanour.

What We Offer:

• Opportunities for career progression and development.
• Uniform.
• Employee discount on hotel stays and services.
• Access to training and development programmes.
• Supportive and inclusive working environment.

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